SIPD Services gives you a support service that is performed by qualified personnel holding Acumatica Certified Specialist certification. From installation to customization, we make sure that everything is optimized.
All these activities, whether it’s configuration, adaptation and personalization, do not change the business logic Acumatica whose source code is exposed.
Even adding a field on the screen, adding a display screen or a new report are simple and accessible via Acumatica’s interface customizations.
It is the same for invoice forms that must be tailored to your colors and your needs. Acumatica provides all the tools to do so.
Finally, many behaviors and process of the application are defined via software configuration that are performed initially.
All these professional services are offered by SIPD Services.
We offer a personalized service adapted to your specifications in order to improve your use of the Acumatica software. Our goal is that your business can quickly use Acumatica independently and efficiently.
Usually, we rarely use software functions to their fullest. Although, learning more about its functionalities could be beneficent by learning good practices and could help you save time and efforts.
Helpdesk and Networking support
SIPD Services’ helpdesk is generally open to our members from 8:30 am to 12:00 pm and from 1:00pm to 5:00 pm from Monday to Friday.
Technicians are waiting for your call to bring you all the necessary help you need on the spot. When allowing them to access your computer remotely using a secure system, help will be delivered more efficiently and will make you save on travelling expenses.
While we try our best to always be available, if none of our technicians are able to answer you at the moment you call, we will return your call promptly.
Extending outside helpdesk support, complex network problems might require on-site assistance. SIPD Services also offer this kind of support.
Contrary to other IT support groups, SIPD Services have the knowledge of your ERP system, the very foundation of your business, and by that knowledge, will make sure your system is healthy and fast.
We also offer on-demand development software. Our programmers have the Acumatica Certified Developer certification. New processing screens, modifications to the business logic, even new complex reports can be added through Acumatica Studio, a development environment that comes with Acumatica.