Les Services SIPD inc.

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Call & Support Center

The SiPD Support Contract allows you to communicate with our Support Center as often as you need.business people group in a meeting at office

You can reach our team in several ways:

  • by phone
  • by email or
  • by creating a case on our Customer Portal.

Resolution Time

The timeframe for evaluating and assigning your request to an agent is a maximum of one hour. You will receive an email confirming that we have received your request.

Depending on the type and severity of your request, the Service Level Agreement (SLA) in your contract will dictate the maximum timeframe within which an agent will take charge of your request. This deadline is indicated in the confirmation email. We also process your requests according to the priority you indicate.

Certified Consultants

During interventions, our level 2 technicians certified by Acumatica can either share their screen with you or take control of yours with your permission. This way, troubleshooting is done quickly while avoiding the expense and time involved in a visit to your office.

Flexible One Stop Shop

Our mission is to be a one stop shop for our customers. We offer different levels of support for your environment, depending on your needs.

SiPD is not only providing support on the ERP itself but also everything that come into play to operate efficiently the ERP, from network, printers to third-party products connected to the ERP.

As opposed to other IT support groups, SIPD Services have the knowledge of your ERP system, the very foundation of your business, and by that knowledge, will make sure your system is healthy and fast.

SIPD Services’ helpdesk is generally open to our members from 8:30 am to 12:00 pm and from 1:00pm to 5:00 pm from Monday to Friday.

An after-hours support service is also available.

Contact-us to see!

Start Now

  • Call at (514) 642-1969
  • Fill out our Online Form

Recent News

  • Les Services SiPD Selected as Acumatica Partner in Canada by BigCommerce
  • Les Services SiPD launches a YouTube channel: Have an Acumatica Day!
  • 25% headcount growth in SiPD Services
  • Wholesale Furniture Brokers Partners with Les Services SiPD, Acumatica’s Canadian Re-Seller
  • EDI Suite, Version 5 ready

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About Us

You want to focus on the development of your SMB without worrying about your needs in information technology?

To all your questions, a solution : SIPD services!

Recent News

  • Les Services SiPD Selected as Acumatica Partner in Canada by BigCommerce
  • Les Services SiPD launches a YouTube channel: Have an Acumatica Day!
  • 25% headcount growth in SiPD Services

Contact Us

Les Services SIPD Inc.
1695 boul. Laval, bureau 101
Laval QC H7S 2M2
Canada

Phone : +1-514-642-1969
France : +33 9 75 18 17 26

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